Delivery service

Delivery terms

1. Products in stock (not made to order) will be delivered within 14 working days after purchase (transformable beds are not included)
2. Delivery time is 11 am-7pm. If you want to deliver after 7pm, there will be a $200 surcharge.
3. No delivery on Sundays and public holidays
4. The customer receiving the goods must be 18 years or above. After signing, the customer confirms receipt of the goods and believes that everything about the product is normal and correct. If after the customer signs and confirms, they find that the product is wrong or the purchased style, color, model, etc. are inconsistent, or there are appearance problems such as color difference, scratches, dirt, unsightly texture, etc., our company will not be responsible, so please forgive us.
5. Delivery areas include Hong Kong, Kowloon, and the New Territories (Tung Chung and Ma Wan are subject to an additional charge of $80, and Discovery Bay is $180); other outlying island areas are subject to additional charges and require separate quotations, please contact our company for enquiries.
6. Free shipping on ergonomic computer chairs/lift tables with orders over $1,000. Free shipping on orders over $5,000 for sofas/dining tables/dining chairs, shipping fee is HK$200.
7. Olivia's sofa staircase fee is $200 per floor for a 2-seat sofa and $300 for a 3-seat sofa.
8. If the goods need to be hung from the balcony into the house or the environment does not allow the transportation of the purchased goods, there will be no delivery service.
9. During the delivery and installation period, customers must carefully protect their furniture, floors, walls, and decorations. We will not be responsible for any damage.
10. If a truck of 5.5 metric tons or above cannot reach the building gate directly and needs to push the truck over 50 meters, the customer will have to pay relevant administrative fees. Please check with our company.
11. If the building does not have an elevator or the purchased goods cannot enter the elevator and need to be carried upstairs by stairs, customers must pay the stair fee. Please contact our company for inquiries.
12. Purchased goods must be received within 90 days from the date of purchase, otherwise the company has the right to confiscate the payment paid and dispose of the goods itself.
13. If there are any errors or omissions in the delivery information, delivery may be delayed.
14. If the customer fails to receive the goods within the specified time and needs to reschedule delivery, additional administrative fees and transportation fees will be required for rescheduling delivery. Please contact our company for enquiries.
15. If the customer reschedules without notice and the goods are delivered according to the scheduled time, the customer will have to pay an additional $200 for each trip.
16. If the customer requests to change the delivery time or delivery address before delivery, the customer must notify the customer service department (Tel: 2331 3720 / 2331 3996) at least two working days in advance. Otherwise, the customer must pay an administrative fee of $300 and make other arrangements. , and customers cannot return or exchange goods as a result.
17. The scheduled delivery date or time period is only the company's estimate, and the company is not responsible for it.
18. The seven-day inspection guarantee and these terms and conditions apply to delays or failures in delivery due to reasons beyond our control, including war, riots, natural disasters, fires, industrial trade restrictions imposed by governments, explosions or other disasters. The company is not responsible for any of them.
19. For goods that cannot be delivered for sale, our company's liability is limited to refunding the amount on the receipt, excluding discount coupons.
20. When the gale warning No. 8 or above is hoisted or the black rainstorm warning is in effect or these force majeure factors prevent delivery on time, all delivery services will be suspended and other arrangements will be made without compensation.

Other details

1. If customers purchase products designated for maintenance, they must keep the original purchase receipt and register the relevant product and personal information online within 14 days from the date of receipt to enjoy the relevant free maintenance services. If you fail to provide the required documents and/or do not register online, our company will not provide maintenance services for the product, please forgive us.
   (Please refer to the warranty terms for details)
   

   The maintenance period is as follows. The length of the maintenance period shall be subject to the period on this receipt. For details, please contact the customer service department.

   • Transformable bed products – 5-year limited maintenance period (work and materials are included in the 1st to 3rd years – work and materials are not included in the 4th and 5th years; only air rods and hardware anti-hinge accessories are included)*
   • Electric sofa – 2-year maintenance period (the first year is labor and materials included – the second year is labor and materials are not included)*
   • Spring-hinged sofas and movable furniture – 1-year structural maintenance (only hardware movable accessories; the first half of the year is covered by labor and materials, and the second half of the year is not covered by materials)*

   *Damage due to normal use. If you need to move furniture that has been fixed to the wall, an additional fee will be charged. For details, please refer to the product warranty terms and scope.

2. The deposit order is valid for 90 days. If it is overdue, the deposit paid will not be refunded.
3. The temporary storage period of the goods is 90 days. If the customer fails to receive the goods after the expiration date, the company has the right to confiscate the full amount paid by the customer and the goods.
4. Storage fees must be paid before the delivery deadline. Each item is calculated for one month and there is a minimum purchase. Please contact our company for details.
5. Regarding the above terms and conditions, the company reserves the right to cancel or amend these terms and conditions in accordance with legal provisions without prior notification to customers. In case of any disputes, the company reserves the right to make the final decision.