Delivery service

Delivery Terms

1. Products in stock are generally delivered within 14 working days of ordering. Products that require pre-order generally take 3-6 weeks. This time is a general estimate and the actual situation is subject to change depending on factors such as supply and transportation. (Convertible beds are not included in this rule)
2. Delivery time is 11:00am-7:00pm, Monday to Saturday. No delivery on Sundays and public holidays.
3. Customers must be 18 years of age or older to receive the product. Signing the product confirmation form indicates that the customer has received the product and believes it is in good condition. The company will not be held responsible for any cosmetic issues such as product errors, discrepancies in style, color, or model, color differences, scratches, dirt, or unsightly textures, etc., after the customer signs the confirmation form.
4. We deliver to Hong Kong, Kowloon, and the New Territories, but exclude Tung Chung, Discovery Bay, Ma Wan , and outlying islands (an additional charge of $80 applies to Tung Chung, $250 applies to Discovery Bay and Ma Wan ). For outlying islands, we can only deliver to the Central Outer Harbor Pier. For inquiries, please contact our customer service.
5. In-store and online orders of $5,000 or more receive free shipping and installation. Orders under $5,000 will incur a $300 shipping and installation fee.
6. Olivia sofa staircase fee, 2-seater sofa $300 per floor, 3-seater sofa $400 per floor.
7. If the building does not have an elevator or the purchased goods cannot be placed in the elevator and need to be carried up the stairs, customers will be required to pay the stair fee. Six steps are counted as one floor and the charge is $120 per floor. From the fourth floor onwards, the charge is doubled. For the eighth floor and above, please contact customer service for negotiation.
8. We cannot provide delivery service if the goods need to be hung from the terrace to enter the house or the environment does not allow the delivery of the purchased goods.
9. During the delivery and installation period, customers must carefully protect their furniture, floors, walls, and decorations. We will not be responsible for any damage.
10. If a truck of 5.5 tonnes or above cannot reach the building entrance directly and needs to be pushed for more than 50 metres, the customer will be required to pay the relevant administration fee. Please contact the company for details.
11. If the delivery location requires parking fees, the fees must be paid by the guest. If the guest refuses to pay, it will be deemed as cancellation of the delivery arrangement.
12. The purchased goods must be received within 90 days of the purchase date, otherwise the company reserves the right to confiscate the payment and dispose of the goods at its own discretion.
13. If there are any errors or omissions in the delivery information, it may cause delivery delays. Please confirm that the delivery information is accurate when placing an order.
14. If the customer is unable to receive the goods within the specified time and needs to re-arrange delivery, additional administration fee and transportation fee will be charged for re-arrangement of delivery.
15. If the customer changes the date without prior notice, and the transporter delivers the goods as scheduled, the customer will be required to pay an additional $200 per trip.
16. If customers request to change the delivery time or address before delivery, they must notify our Customer Service Department (Tel: 2331 3720 / 2331 3820) at least two working days in advance. Otherwise, customers will be required to pay a $300 administration fee and make alternative arrangements. Customers will not be able to return or exchange the goods.
17. The delivery date or time you book is only an estimate by our company and our company is not responsible for it.
18. The Company shall not be responsible for any delay or failure to deliver, the Seven Days Guarantee and these Terms and Conditions due to any cause beyond the control of the Company, including war, riot, natural disasters, fire, government-imposed industrial and trade restrictions, explosion or other disasters.
19. For goods that cannot be delivered for sale, the company's liability is limited to refunding the amount on the invoice, excluding discount coupons.
20. When Gale Signal No. 8 or above is hoisted or a Black Rainstorm Warning is in effect, or when force majeure causes unforeseen circumstances that prevent delivery on time, all delivery services will be suspended and re-arranged without compensation.